Who we are
Gentle Breeze Sound (“we”, “us”, “our”) is a boutique tour operator. We are the controller of personal data processed through this website and during trip planning and delivery.
Company details
Gentle Breeze Sound — Company No.: 72762437
Studio 10v Wright Vista, Chloetown NR31 8NS, GB
Phone: +44 3971 271233 • Email: [email protected]
What data we collect
- Identity and contact data: name, email, phone, address, nationality (when relevant for travel).
- Trip preferences: destinations, dates, pace, accessibility needs, dietary requirements, interests.
- Booking data: rooming lists, traveler names, emergency contacts, passport details where required to issue services. We recommend sending passport details via secure channels; do not email full scans unless requested.
- Payment data: processed by PCI-compliant providers; we do not store full card numbers on our systems.
- Communications: messages sent via forms, email, or phone, and feedback you provide.
- Usage data and cookies: IP address, device and browser info, pages viewed, preferences. See Cookies below.
- Sensitive data: only if you choose to share (e.g., health or accessibility info). We use it solely to provide suitable services and support.
How we use your data (purposes and legal bases)
- Provide and manage trip proposals, quotes, and bookings (contract necessity).
- Customer support before, during, and after travel (contract necessity; legitimate interests).
- Process payments, invoices, accounting, and tax compliance (legal obligation; contract).
- Personalize content and itineraries (legitimate interests; consent where required for personalization cookies).
- Analytics to improve our website and services (consent where required for analytics cookies).
- Marketing communications if you opt in; you can unsubscribe anytime (consent or legitimate interests, subject to local law).
- Security, fraud prevention, and dispute handling (legitimate interests; legal obligation).
Cookies and similar technologies
We use essential cookies (required for site functionality), and optional analytics and personalization cookies. You can manage choices anytime via the cookie banner on this site.
- Essential: required for basic features and security.
- Analytics: helps us understand traffic and improve the site.
- Personalization: remembers preferences and enhances experience.
When you consent to analytics, we may load platforms such as Google Analytics and Facebook Pixel. Consent can be withdrawn at any time via the banner.
Sharing your data
- Service providers: payment processors, email/CRM tools, IT/hosting, analytics (only when enabled), all under contracts with appropriate safeguards.
- Travel suppliers: hotels, guides, transport, DMCs, and experience providers strictly to deliver your confirmed services.
- Legal/dispute: professional advisors and authorities when required by law or to protect rights.
We do not sell your personal data.
International transfers
As a global tour operator, we may transfer data to countries outside the UK/EEA to deliver travel services. Where we do, we use appropriate safeguards such as Standard Contractual Clauses or rely on adequacy decisions, and we take steps to ensure a comparable level of protection.
Data retention
- Inquiry records: up to 24 months from last interaction.
- Booking records (invoices, contracts): typically 6–7 years to meet tax and accounting obligations.
- Marketing lists: until you unsubscribe or object.
- Cookies/analytics data: per your consent and provider defaults.
- Sensitive data (e.g., accessibility info): only as needed for the trip; we minimize and delete after fulfillment unless law requires longer retention.
Your rights
Subject to applicable law (e.g., UK/EU GDPR), you can request: access, correction, deletion, restriction, portability, objection to processing (including direct marketing), and withdrawal of consent. You also have the right to lodge a complaint with a supervisory authority.
UK: Information Commissioner’s Office (ICO) — https://ico.org.uk/
Children
Our services are intended for adults and families booking travel. If you are under the age required by your jurisdiction, please involve a parent or guardian. We process children’s data only as necessary to arrange travel and with appropriate authority.
Security
We implement technical and organizational measures to protect personal data, including access controls, encryption in transit where feasible, vendor due diligence, and data minimization. No system is perfectly secure; we continually improve our safeguards.
Third-party links
Our website may link to third-party sites we do not control. Their privacy practices apply to your use of those sites.
Contact us
Controller: Gentle Breeze Sound
Studio 10v Wright Vista, Chloetown NR31 8NS, GB
Company No.: 72762437 • Phone: +44 3971 271233
Email: [email protected]
Changes to this policy
We may update this Privacy Policy to reflect changes in law or our practices. We will post the updated version here with a new effective date.