Overview
This Refund Policy explains how refunds and credits are handled for services purchased from Gentle Breeze Sound. It should be read alongside our Terms & Conditions, which prevail in case of inconsistency.
Eligibility for refunds
- Refunds depend on the timing of your cancellation and the supplier terms specified in your confirmed itinerary and invoice.
- Where our standard cancellation schedule applies, typical charges are:
- 61+ days before start: loss of deposit and non‑refundable items
- 31–60 days: 50%
- 15–30 days: 75%
- 0–14 days or no‑show: 100%
- Non‑refundable items (once purchased) can include special permits, event tickets, certain airfare, rail or cruise fares, and peak‑season hotel nights.
Refund methods and timing
- Approved refunds are issued to the original payment method and payer where feasible.
- Processing time is typically 5–14 business days from approval; bank or card networks may take longer to post funds.
- International transfers may incur bank fees or exchange differences outside our control.
Partial use and changes
- If you partially use services or voluntarily choose alternatives, refunds are limited to amounts we can recover from suppliers, if any.
- Amendment fees and any supplier reissue costs are non‑refundable once incurred.
Force Majeure
When events beyond anyone’s reasonable control affect your trip, we will work to rearrange services. Where refunds are possible, they will reflect amounts recovered from suppliers. In many cases, future credits may provide the best value and flexibility.
Chargebacks
If you have concerns about charges, please contact us first at [email protected] or +44 3971 271233. We will review promptly and provide documentation to resolve the matter. Unauthorized chargebacks may delay resolution.
Airfare and third‑party services
Airline tickets and some transport services are subject to the carrier’s terms. Many discounted fares are non‑refundable after ticketing. We will advise options for rebooking or credits where available.
Group bookings
Group allocations often have stricter policies and earlier deadlines. The group contract will specify any bespoke refund schedule which supersedes the general policy above.
How to request a refund
- Email [email protected] from the address used to book, including your booking reference and traveler names, or call +44 3971 271233.
- State the services to cancel and preferred outcome (refund vs. credit if offered).
- We will confirm receipt, outline applicable terms, and process once you approve.
Company details
Gentle Breeze Sound — Company No.: 72762437
Studio 10v Wright Vista, Chloetown NR31 8NS, GB
Phone: +44 3971 271233 • Email: [email protected]